TERMS AND CONDITIONS OF ELECTRONIC SERVICES AND ACCOMMODATION RESERVATIONS

§1. General Provisions

1. These Terms and Conditions define the rules for using the website operated at www.bohostodoly.pl, including in particular:

• the rules for making accommodation reservations,

• the rules for concluding short-term cottage rental agreements,

• payment terms,

• the rights and obligations of Guests and the Service Provider,

• the rules for the provision of electronic services.

2. The owner and administrator of the Website is:

Lucyna Armata
NIP (Tax Identification Number): 6881011721
REGON: 381320330
Myczkowce 9, 38-623 Myczkowce, Poland
contact@bohostodoly.pl

3. These Terms and Conditions constitute the regulations for the provision of electronic services within the meaning of the Polish Act of 18 July 2002 on Providing Services by Electronic Means.

4. Making a reservation through the Website constitutes:

• acknowledgement of having read these Terms and Conditions,

• acceptance of their provisions,

• conclusion of a short-term rental agreement under the conditions specified herein.

5. A reservation is binding and constitutes the conclusion of a short-term rental agreement between the Customer and the Service Provider.

§2. Definitions

1. Website – the website available at www.bohostodoly.pl.

2. Service Provider – the owner of BOHO STODOŁY.

3. Guest / Customer – a natural person, legal entity, or organizational unit making an accommodation reservation.

4. Property – cottages intended for short-term rental offered through the Website.

5. Reservation – an action performed by the Customer through the Website resulting in the conclusion of a short-term rental agreement.

6. Deposit / Advance Payment – part of the accommodation price paid by the Customer when making a reservation.

7. Payment Operator – Cashbill S.A., with its registered office in Katowice, Poland, processing electronic payments through the Website.

§3. Type and Scope of Services

1. The Service Provider provides electronic services consisting of:

• enabling users to browse accommodation offers,

• enabling online reservations,

• enabling online payments,

• sending reservation confirmations electronically.

2. Services are provided 24 hours a day, 7 days a week.

3. The following are required to use the Website:

• a device with Internet access,

• an active e-mail account,

• a web browser supporting cookies and JavaScript.

§4. Reservation Rules

1. Reservations may be made through the reservation form available on the Website.

2. The Customer is obliged to provide accurate and complete information necessary to complete the reservation.

3. After selecting the stay dates and completing the reservation form, the Customer receives a reservation summary including:

• stay dates,

• number of Guests,

• accommodation price,

• required payment amount,

• payment method.

4. Making a reservation and clicking the reservation confirmation button constitutes:

• conclusion of a short-term rental agreement,

• an obligation to pay for the reserved stay according to the selected payment option,

• acceptance of these Terms and Conditions.

5. A reservation confirmation shall be sent to the e-mail address provided by the Customer.

§5. Payments

1. Payments are processed through Cashbill S.A.

2. The Customer may choose one of the following payment methods:

• payment of the full accommodation amount online,

• payment of an advance deposit online with the remaining balance payable on-site on the day of arrival.

3. The required deposit amount is specified during the reservation process.

4. The reservation becomes confirmed upon successful payment of the required amount.

5. If payment is not made within the period specified during the reservation process, the Service Provider may cancel the reservation.

6. The payment date shall be deemed to be the date on which the Service Provider's account is credited by the payment operator.

7. In the case of a deposit payment option, the remaining balance must be paid no later than the day of arrival before the keys to the Property are handed over.

§6. Modification and Cancellation of Reservations

1. The Customer may request a modification or cancellation of a reservation by e-mail or telephone.

2. In the event of cancellation:

• the paid deposit may be retained by the Service Provider,

• the detailed refund conditions depend on the cancellation date and the specific conditions of the selected offer.

3. If the Customer fails to use the stay or shortens the stay, the Service Provider is not obliged to refund any amount for unused accommodation days.

4. The Service Provider reserves the right to cancel a reservation in the event of unforeseen circumstances beyond the Service Provider's control that prevent the stay from being carried out. In such a case, the Customer shall be entitled to a refund of all payments made.

§7. Stay at the Property

1. Check-in begins at 3:00 PM on the arrival day and check-out ends at 11:00 AM on the departure day, unless otherwise specified in the offer.

2. The Guest is obliged to use the Property in accordance with its intended purpose and generally accepted rules of social conduct.

3. The following are prohibited:

• organizing parties without the Service Provider's consent,

• disturbing the night-time peace and quiet,

• smoking tobacco products inside the cottages,

• transferring the cottage to third parties.

4. The Guest bears full financial responsibility for any damage caused to the Property during the stay.

5. The Service Provider may refuse further provision of services to any person violating these Terms and Conditions without any obligation to refund payments for the unused part of the stay.

§8. Right of Withdrawal

1. Pursuant to Article 38(12) of the Polish Consumer Rights Act, a Customer acting as a consumer is not entitled to withdraw from a distance contract concerning leisure, accommodation, or short-term rental services where the contract specifies a particular date or period for the provision of the service.

§9. Complaints

1. The Customer has the right to submit complaints regarding services provided by the Service Provider.

2. Complaints should be submitted:

• electronically to: [INSERT E-MAIL ADDRESS],

• or in writing to the Service Provider's registered address.

3. A complaint should contain:

• Customer details,

• reservation number,

• description of the complaint.

4. Complaints shall be considered within 14 days from the date of receipt.

§10. Personal Data

1. The Service Provider is the controller of Customers' personal data.

2. Personal data are processed:

• for the purpose of making reservations,

• for the performance of the agreement,

• for payment processing,

• for compliance with legal obligations.

3. Detailed rules concerning the processing of personal data are set out in the Privacy Policy available on the Website.

§11. Final Provisions

1. These Terms and Conditions shall enter into force on the date of their publication on the Website.

2. The Service Provider reserves the right to amend these Terms and Conditions for important legal or organizational reasons.

3. Agreements concluded between the Service Provider and the Customer shall be governed by Polish law.

4. Matters not regulated by these Terms and Conditions shall be governed by:

• the Polish Civil Code,

• the Act on Providing Services by Electronic Means,

• the Consumer Rights Act,

• the GDPR.

5. These Terms and Conditions are available free of charge on the Website in a manner enabling their download, storage, and printing.